TERMS & CONDITIONS
These are the terms and conditions you agree to when you use our website. Please read them carefully. If you do not agree with them, please do not use the website. If you do use the website, your conduct indicates that you agree to the bound by the Terms and Conditions.
This website www.dreamlandmission.org is owned and managed by IcFEM Dreamland Mission. We are a registered Charitable Incorporated Organisation. Our charity registration number is 1197661 and our registered office is 12 Ash Grove, Rode Heath, Stoke-on-Trent, ST7 3TD.
1. CONTACT
1.1 You can contact us by telephoning 07865 216089 or by writing to us at office@dreamlandmission.org or at our registered address.
1.2 If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us.
1.3 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
2. PRODUCTS
2.1 If you order goods from our site, please ensure that you have read our Sales Terms and Conditions (below) which will apply to such sales. We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.
2.2 We may update and change our site from time to time to reflect changes to our products, our users’ needs and our operational priorities.
3. WE MAY SUSPEND OR WITHDRAW OUR SITE
3.1 Our site is made available free of charge.
3.2 We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons.
3.3 You are responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
4. HOW YOU MAY USE MATERIAL ON OUR SITE
4.1 Our site provides information about our work as a charity and the ways in which you can support us.
4.2 We are the owner or licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
4.3 You may print off or download extracts of any page(s) from our site for your non-commercial use and you may draw the attention of others within your organisation to content posted on our site.
4.4 Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
4.5 You must not use any part of the content on our site for commercial purposes.
4.6 If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
5. DO NOT RELY ON INFORMATION ON THIS SITE
5.1 The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
5.2 Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
6. WE ARE NOT RESPONSIBLE FOR WEBSITES WE LINK TO
6.1 Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
6.2 We have no control over the contents of those sites or resources.
6.3 We are not responsible for the protection of any information you give to these websites or any loss or damage that may come from your use of these websites, or any other websites they link to.
7. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
7.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
7.2 Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Sales terms and conditions.
7.3 Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
8. WE ARE NOT RESPONSIBLE FOR VIRUSES
8.1 We do not guarantee that our site will be secure or free from bugs or viruses.
8.2 You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
8.3 You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
9. LINKING TO OUR SITE
9.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
9.2 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part when none exists.
9.3 You must not establish a link to our site in any website that is not owned by you.
9.4 Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
9.5 We reserve the right to withdraw linking permission without notice.
9.6 If you wish to link to or make any use of content on our site other than that set out above, please contact office@dreamlandmission.org.
10. COOKIES
10.1 Our website uses cookies. A cookie is a small file of letters and numbers that we put on your computer if you agree. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
SALES TERMS & CONDITIONS
These terms set out the basis on which we will supply items from our shop to you, so please read them carefully. We may amend these from time to time, and the changes will take effect from the time we publish the revised terms. However, the amended terms will not apply to any orders that we have already accepted before this date.
These terms should be read alongside, and are in addition to our Website Terms and Conditions, Privacy Policy, and Cookie Policy, which apply when you use our websites (the “Sites”). Please read all these terms carefully before placing an order from us or using the Sites. If you do not agree to these terms, you may not place an order with us or use or access the Sites.
1. Our Products
1.1 We try to ensure that all items displayed on our website are in stock and available to order. However, where items are temporarily unavailable for any reason, we will endeavour to indicate this on the website.
1. 2 We try to ensure that our products match the images and descriptions on our website, although sometimes there may be slight differences in size, colour, and design.
1.3 Please note that we may withdraw items from sale or supply in the event we run out of stock or for any other reason. We may do this at any time and without notice.
2. Ordering an item
2. 1 Your order is only accepted by us (and a contract formed) when you receive an email from us confirming your order.
2.2 If we cannot supply you with some or all of the items you have requested for any reason, we will contact you and explain your options. If we cannot supply you with the product you ordered, we will inform you of this by email and where payment has already been taken, we will refund you. We may not be able to accept your order as a result of one of the following:
- the product you ordered being out of stock;
- we are unable to obtain authorisation for your payment;
- we have identified a pricing or product description error;
- you have asked us to deliver your order to a location to which we do not offer delivery.
2.3 If you wish to change your order at any time, please let us know as soon as possible. We will try our best to accommodate your request, but this may not always be possible. If we can’t make the change you require, or we have already sent your item(s) to you, you may consider cancelling your order (see “Cancelling your order” below).
3. Price and Payment for items on sale
3.1 All prices displayed on our website are in pounds sterling, and inclusive of VAT.
3.2 We may change the price of items at any time, but the price you will be asked to pay is the price displayed on the website when you place your order. However, while we try to ensure that the prices shown on our website are up-to-date and correct, occasionally errors do occur:
– if we notice this before we have accepted your order, we will contact you to confirm whether you wish to purchase the relevant item at the correct price, or cancel your order;
-if we have already accepted your order before noticing this mistake, we may still cancel your order if the error was an obvious one that you could reasonably have recognised as a mistake and you do not want to pay the correct price.
3.3 All card payments are subject to authorisation by your card issuer. All payments by credit or debit cards will be taken prior to dispatch of the resources. Any fraudulent use of credit or debit cards will be notified to the authorities along with any identification details that were supplied with the order.
3.4 If we do not receive your payment and you have already received the products ordered from us, you must pay for the products or return the products ordered from us in accordance with reasonable return instructions that we provide and in the same condition that you received them at your own expense. If you do not do this within 30 days of the date on which we cancel your order, we may collect or arrange for collection of the products at your expense.
3.5 You will own the item(s) you have ordered once we have received payment in full, but we will remain responsible for it until we have delivered it to the address you gave us when placing your order (see “Delivery” below).
4. Postage and packaging
4.1 Postage and packaging will be an additional charge added on to the value of your order, unless you have requested delivery of Gifts For Life via email.
5. Delivery
5.1 We deliver throughout the UK (except to offshore territories). For information about overseas delivery, please email office@dreamlandmission.org, telephone 07865 216089 or write to us at 2 Sumsions Drive, Corsham, Wiltshire, SN13 9XQ prior to placing an order.
5.2 We shall not be responsible to you for any delays in the delivery of items that are caused by events outside of our control. However, we will contact you as soon as possible to notify you of any such events, and we will try to minimise the effects of any delay.
6. Damaged/Faulty Goods/Not as described
6.1 You have a legal right to return any item that does not match the description on our website, is not fit for its intended purpose or is not of satisfactory quality. You are entitled to a refund if you tell us this within 30 days of receipt of the item, or you may request a replacement item instead. In either case, if the item was purchased, you will need to return the item in question to us.
7. Cancelling your order
7.1 You are entitled to cancel any order you have made on our website, email or telephone for any reason (including if you simply change your mind) up to and including 14 days after the day on which you receive your purchase unless your item:
– is made to your specification or clearly personalised;
– is likely to deteriorate or expire rapidly (such as items of food or flowers);
– becomes inseparably mixed with other goods after they are delivered to you;
– is sealed for health protection and/or hygiene reasons and the seal is broken after the item is delivered to you; or
– is a sealed audio or video recording (such as a CD and DVD) where the seal is broken after the item is delivered to you
7.2 If you cancel your order before we dispatch it, we will refund all sums you have paid to us for that order (including the delivery costs paid by you, up to the amount charged for our standard delivery rate) no later than 14 days after the day of you telling us you want to cancel.
7.3 If you wish to cancel your order once you have received it, you should send the items back to us as soon as possible, and in any event not later than 14 days after the day on which you tell us you want to cancel your order. You will be responsible for the costs of returning the items to us.
7.4 We will then refund you the following sums:
the purchase price; and
provided that you are returning the entirety of your order, the delivery costs paid by you, up to the amount we charge for our standard delivery rate.
7.5 These will be paid within 14 days after the day we receive the item back from you or you providing evidence that you returned the item to us (if earlier). We will make reimbursement using the same method as you used for your initial transaction, unless you have expressly agreed otherwise.
7.6 Please note that we may make a deduction if the value of the item has been reduced as a result of your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the item, and later discover you have handled it in an unacceptable way, you will be required to pay us as appropriate.